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The Pros Closet Reviews

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Overall Rating

5.0
11 Reviews
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About The Pros Closet

The Pros Closet is a team of cycling enthusiasts committed to helping customers find their ideal bike. To achieve this goal, The Pros Closet has developed an innovative Certified Pre-Owned bike process that involves a comprehensive inspection of every part of the bike by expert mechanics. This meticulous process is designed to ensure that only high-quality bikes are made available to customers. The Pros Closet's focus on quality is reflected in their ever-evolving inventory of new and pre-owned bikes, frames, components, and wheels, which are carefully curated to meet their exacting standards.

The Pros Closet Pros & Cons

Pros of theproscloset.com:

  • Certified Pre-Owned Bikes: The Pro's Closet offers Certified Pre-Owned (CPO) bikes that undergo a 141-step inspection process to ensure quality and safety.
  • Detailed Listings: Each bike is listed with close-up photos of every component and detailed information about scratches, dents, and dings.
  • Excellent Customer Service: The company is commended for its amazing customer service, fast shipping, and prompt issue resolution.
  • Variety of Brands and Styles: The Pro's Closet offers a variety of brands and styles to cater to different customer preferences.
  • Guaranteed Buyback Program: They offer an 18-month trade-in program with guaranteed buyback value, providing flexibility for customers.
  • Fair Offers: Customers report receiving fair offers for their bikes, with options for cash, store credit, or credit towards purchase at participating bike shops.
  • Hassle-Free Shopping: The website provides a hassle-free shopping experience with detailed information and live chat support.

Cons of theproscloset.com:

  • Cost: While the prices reflect the quality and condition of the bikes, they might be higher than what you could get by selling directly to a private party.
  • Limited Customization: Buying a used bike online may not be suitable for those looking for a fully customized bike.
  • Restocking Fees: Returns may incur a restocking fee of up to 25% if items are not returned in the proper condition.

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The Pros Closet Customer Reviews (11)

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Thomas Herman
Thomas Herman
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Feb 12, 2023
Svandís Guðmundsdóttir
Svandís Guðmundsdóttir
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Feb 12, 2023
Bernd Kruger
Bernd Kruger
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Feb 11, 2023
Marie König
Marie König
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Feb 11, 2023
Calimero Pisani
Calimero Pisani
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Feb 10, 2023
Nicole Hart
Nicole Hart
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Feb 10, 2023
Tami Hollingsworth
Tami Hollingsworth
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Feb 10, 2023
Kristin Larson
Kristin Larson
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Feb 7, 2023
Shelby Wolf
Shelby Wolf
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Feb 7, 2023
Lucy Akhtar
Lucy Akhtar
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Feb 6, 2023

The Pros Closet Customer’s Q&A

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The Pros Closet Pricing

The Pro's Closet offers competitive pricing for their bikes, including both new and certified pre-owned models. The exact prices can vary depending on the specific bike model and condition, but they are generally known for being affordable and offering value for money.

About Theproscloset.com Payment Method?

Theproscloset.com provides various payment options for transactions. Customers can choose to receive store credit for the highest offer value, which can be spent on certified pre-owned and new bikes, components, accessories, and apparel. Alternatively, cash payouts are available and are processed via PayPal. There are two types of cash offers: Instant Cash, which is issued within three business days of item arrival and inspection, and Delayed Cash, which allows for more flexibility. Additionally, for those selling or trading in gear, instant payment options are offered for a limited time, providing immediate credit or cash following the approval of the item. All transactions are designed to be hassle-free, with competitive offers made based on real market insights.

The Pros Closet FAQs

FAQ

The Pros Closet Alternatives

Here are some alternatives to theproscloset.com:

  1. Jensonusa.com: An original online bike shop that has been selling complete bikes, bicycle parts, and accessories on the internet since 1996. They offer free shipping on orders over $60.

  2. Specialized.com: A site for seasoned pros, weekend warriors, kids, and commuters. They believe bikes have the power to change lives.

  3. Trekbikes.com: Driven by adventure, guided by history, inspired by community, enchanted by the freedom of the open road, and committed to creating the world's greatest bicycles.

  4. Canyon.com: Offers the best bikes, at the best price direct to your door. Shop mountain, road, triathlon, gravity, urban, fitness, accessories and get expert support buying online.

  5. Bicyclebluebook.com: Search for bicycle values with confidence with the world’s only trusted online bicycle valuation tool and shopping destination for used bicycle sales.

Please note that this is a general guide and the actual alternatives may vary slightly depending on the website's interface and updates.

FAQ

The Pros Closet Features and Benefits

TheProscloset.com is an online marketplace developed by bikers for bikers. Here are some of its key features and benefits:

  • Certified Pre-Owned Bikes: All bikes are inspected and approved by their in-house team. Each bike is cleaned, tuned, and tested in their top-of-the-line Colorado headquarters. The comprehensive service includes washing the bike, replacing worn parts like tires and chains, and inspecting and servicing the drivetrain and wheels.

  • Variety of Bikes: The site offers a wide range of bikes, including mountain bikes, road bikes, hybrid bikes, e-bikes, and triathlon bikes. They also sell frames, wheels, tires, and other bike parts.

  • Buy and Sell: The platform provides opportunities for users to buy and sell their bikes. This keeps the excitement alive in their routines and ensures high-quality bikes keep rolling.

  • Huge Discounts: The site often offers bikes at cheaper prices than other retailers or in better condition than at second-hand shops.

  • 30-Day Return Policy: The site offers a risk-free 30-day return policy.

  • Financing Plans: Financing plans are available through Affirm.

  • Efficient and Friendly Customer Service: The site is known for its seamless shopping experience and efficient customer service. They offer support via phone, email, and chat.

  • Convenience: The convenience of having a bike delivered right to your doorstep is another benefit of using the site.

Remember, this is a general guide and the actual features and benefits may vary slightly depending on the website's interface and updates.

FAQ

Theproscloset.com Return Policy?

Theproscloset.com offers a 30-day satisfaction guarantee for returns. If an item needs to be returned, contact their team within 30 days of receiving the order to initiate the process. A full refund or store credit will be issued, with shipping costs deducted from the refund. All returns must be in the same condition as received and in original packaging. Clothing, footwear, and helmets must include manufacturer tags if applicable. Items marked as Final Sale are not eligible for returns. For bikes, frames, and wheels, proper packaging with foam padding, zip ties, and hub protectors is required to minimize shipping damage. Any damage due to improper packing may result in deductions from the refund. Returns must be received within 30 days of the return request, and a restocking fee of up to 25% may apply if items are not returned in the proper condition. The shipping policy includes detailed information on domestic and international shipping options, lead times, and guidelines for returns and refunds, ensuring a smooth transaction process.

FAQ

Can the prices of The Pros Closet items be negotiated?

No, the prices listed on the website are the best prices and are not negotiable.
FAQ

Is it possible to cancel a The Pros Closet order?

Once an order confirmation email has been received, it is not possible to change or modify an order.
FAQ

What is The Pros Closet's return policy?

The Pros Closet offers a hassle-free 30-day satisfaction guarantee on all products sold. If an item needs to be returned, the team should be contacted within 30 days of receiving the order.
FAQ

Can a shipping address be changed after an order has been placed?

If an address needs to be changed prior to shipment, the Customer Experience Team should be contacted as soon as possible at 866-401-9636.
FAQ

Who can be contacted for shipping issues?

For shipping issues, such as a delay in shipping, shipping hold, or address change, The Pros Closet's Ride Guides can be contacted at 866-401-9636.
FAQ

About Theproscloset.com Prices and Cost?

Theproscloset.com offers a range of pricing for their certified pre-owned and new bikes, parts, and gear. Customers can find discounts on cycling apparel and select items, with savings that can increase with the more items added to the cart. For those looking to sell or trade in their gear, instant payment options are available, and submissions may qualify for discount codes on future purchases. The cost of road bikes varies widely, with good quality ones ranging from $2,500 to $17,000, depending on factors like brand, components, and materials used. The website also features sales on bikes, including up to 40% off on certain models, and new bikes from recent years at up to 30% off. The prices reflect the quality and condition of the bikes, ensuring options for different budgets and needs.

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